Lenders › Customers Bank
7(a) lenderMalvern, PennsylvaniaFDIC-insured bank65th of 2,184 by approvals
Customers Bank
SBA 7(a) loan approvals by fiscal year, where they went, how large they were, and how loans from earlier years turned out.
SBA approvals by fiscal year. The federal fiscal year runs 1 October to 30 September, so FY2025 is 1 October 2024 to 30 September 2025. *FY2026 is open: approvals to 30 Jun 2026 only.
Customers Bank, based in Malvern, Pennsylvania, is an FDIC-insured bank in the SBA 7(a) program. SBA approved 581 of its 7(a) loans worth $533M in FY2021 to FY2025, which places it 65th of 2,184 active 7(a) lenders by number of approvals.
In FY2025, the latest complete fiscal year, it had 50 approvals totalling $48.2M, down 43% on FY2024 (87). FY2026 to 30 Jun 2026 adds 34 more.
The median approval was $500K, against $190K for the 7(a) program as a whole; 24.8% of its approvals were for $150,000 or less (program: 47.8%).
Its loans went to businesses in 42 states and territories and 206 counties, led by Florida (18.4%), California (11.4%) and Texas (8.6%). The largest industry group was health care and social assistance at 18.4% of approvals, and 26.5% of approvals were to franchise businesses.
Of 681 disbursed loans approved in FY2010 to FY2021, SBA records 46 as charged off (6.8%), 451 as paid in full and 184 still outstanding; the 7(a) program figure for the same approval years is 6.6%, so the rate here is close to it.
Loan status is as recorded by SBA at the data date; charge-off rates are computed on loans approved at least five fiscal years ago. Jobs supported are self-reported estimates from the SBA loan application, which SBA does not review, audit or validate. Loans appear under the lender they are assigned to today, so a lender's figures include loans it took over. Data through 30 Jun 2026.
Approvals by fiscal year
| Fiscal year | Approvals | Dollars approved | Median approval | Average approval | Jobs supported, as reported |
|---|---|---|---|---|---|
| FY2026* | 34 | $30.8M | $532K | $905K | 363 |
| FY2025 | 50 | $48.2M | $553K | $963K | 885 |
| FY2024 | 87 | $97.7M | $684K | $1.1M | 1,551 |
| FY2023 | 126 | $124M | $637K | $985K | 1,980 |
| FY2022 | 171 | $132M | $350K | $771K | 2,110 |
| FY2021 | 147 | $132M | $542K | $895K | 1,923 |
| FY2020 | 77 | $61.0M | $473K | $793K | 1,930 |
| FY2019 | 74 | $76.5M | $537K | $1.0M | 690 |
| FY2018 | 96 | $65.1M | $429K | $678K | 795 |
| FY2017 | 116 | $87.2M | $358K | $752K | 1,210 |
| FY2016 | 86 | $55.0M | $400K | $640K | 907 |
Approvals are counted in the year SBA approved them and include approvals later cancelled. In the five fiscal years before the current window (FY2016–FY2020) the lender had 449 approvals. First approval on file: FY2010.
How earlier loans turned out
Only loans approved at least five fiscal years ago (FY2010–FY2021) are counted, because newer loans have had little time to be paid in full or charged off. "Charged off" is SBA's status for a loan on which it has written off the remaining balance.
| Loans approved FY2010–FY2021 | This lender | Florida | 7(a) program |
|---|---|---|---|
| Approvals in these years | 777 | 31,863 | 639,905 |
| Cancelled or never disbursed | 96 | 3,596 | 79,313 |
| Disbursed loans | 681 | 28,267 | 560,592 |
| Paid in full | 451 | 20,064 | 435,813 |
| Charged off | 46 | 2,783 | 36,891 |
| Still outstanding (status exempt from disclosure) | 184 | 5,420 | 87,888 |
| Charged off, share of disbursed loans | 6.8% | 9.8% | 6.6% |
| Dollars charged off, share of disbursed dollars | 2.7% | 3.1% | 2.5% |
| Dollars charged off | $14.1M | $442M | $5.70bn |
By approval year
| Approved in | Disbursed | Paid in full | Charged off | Charged off, share | 7(a) program, same year |
|---|---|---|---|---|---|
| FY2021 | 117 | 39 | 2 | 1.7% | 2.8% |
| FY2020 | 64 | 27 | 1 | 1.6% | 4.0% |
| FY2019 | 69 | 48 | 5 | 7.2% | 6.7% |
| FY2018 | 89 | 62 | 4 | 4.5% | 7.9% |
| FY2017 | 103 | 71 | 16 | 15.5% | 7.7% |
| FY2016 | 75 | 61 | 3 | 4.0% | 7.2% |
| FY2015 | 54 | 46 | 4 | 7.4% | 6.9% |
| FY2014 | 41 | 34 | 5 | 12.2% | 6.4% |
| FY2013 | 27 | 23 | 4 | — | 6.0% |
| FY2012 | 6 | 6 | 0 | — | 6.3% |
| FY2011 | 25 | 23 | 2 | — | 6.9% |
| FY2010 | 11 | 11 | 0 | — | 9.2% |
A share is shown only where at least 30 loans from that year were disbursed.
Against the 7(a) program
| FY2021–FY2025 | This lender | 7(a) program |
|---|---|---|
| Median approval | $500K | $190K |
| Average approval | $918K | $518K |
| Approvals of $150,000 or less | 24.8% | 47.8% |
| Approvals to startups and businesses 2 years old or less | 34.9% | 34.3% |
| Approvals to franchise businesses | 26.5% | 11.5% |
| Jobs supported per approval, as reported | 14.5 | 10.5 |
| Charged off, loans approved FY2010–FY2021 | 6.8% | 6.6% |
States served
| # | State of the business (42 in all) | Approvals | Dollars | Share | |
|---|---|---|---|---|---|
| 1 | Florida | 107 | $78.3M | 18.4% | |
| 2 | California | 66 | $55.4M | 11.4% | |
| 3 | Texas | 50 | $38.2M | 8.6% | |
| 4 | New Jersey | 45 | $33.5M | 7.7% | |
| 5 | Pennsylvania | 39 | $42.0M | 6.7% | |
| 6 | Massachusetts | 34 | $32.0M | 5.9% | |
| 7 | North Carolina | 29 | $48.5M | 5.0% | |
| 8 | Virginia | 16 | $20.0M | 2.8% | |
| 9 | New York | 16 | $15.0M | 2.8% | |
| 10 | Nevada | 15 | $8.2M | 2.6% | |
| 11 | Washington | 13 | $17.5M | 2.2% | |
| 12 | Georgia | 13 | $14.3M | 2.2% |
In Florida the lender accounts for 0.5% of all 7(a) approvals in FY2021–FY2025.
Counties served
| # | County of the business (206 in all) | Approvals | Dollars | Share | |
|---|---|---|---|---|---|
| 1 | Orange County, FL | 16 | $12.1M | 2.8% | |
| 2 | Berks County, PA | 14 | $17.7M | 2.4% | |
| 3 | Pinellas County, FL | 14 | $10.4M | 2.4% | |
| 4 | Broward County, FL | 13 | $12.8M | 2.2% | |
| 5 | Middlesex County, MA | 12 | $13.0M | 2.1% | |
| 6 | Los Angeles County, CA | 12 | $9.3M | 2.1% | |
| 7 | Collin County, TX | 12 | $6.9M | 2.1% | |
| 8 | San Luis Obispo County, CA | 10 | $10.1M | 1.7% | |
| 9 | Mecklenburg County, NC | 9 | $18.3M | 1.5% | |
| 10 | Monmouth County, NJ | 9 | $4.4M | 1.5% | |
| 11 | King County, WA | 8 | $9.9M | 1.4% | |
| 12 | Harris County, TX | 8 | $8.8M | 1.4% |
Industry mix
| # | NAICS sector | Approvals | Share | |
|---|---|---|---|---|
| 1 | Health Care and Social Assistance | 107 | 18.4% | |
| 2 | Retail Trade | 103 | 17.7% | |
| 3 | Accommodation and Food Services | 64 | 11.0% | |
| 4 | Construction | 58 | 10.0% | |
| 5 | Professional, Scientific, and Technical Services | 56 | 9.6% | |
| 6 | Other Services (except Public Administration) | 42 | 7.2% | |
| 7 | Administrative and Support and Waste Management and Remediation Services | 41 | 7.1% | |
| 8 | Manufacturing | 34 | 5.9% |
| # | Industry group | Approvals | Share | |
|---|---|---|---|---|
| 1 | Child Day Care ServicesNAICS 6244 | 71 | 12.2% | |
| 2 | Restaurants and Other Eating PlacesNAICS 7225 | 47 | 8.1% | |
| 3 | Services to Buildings and DwellingsNAICS 5617 | 33 | 5.7% | |
| 4 | Building Equipment ContractorsNAICS 2382 | 20 | 3.4% | |
| 5 | Automotive Repair and MaintenanceNAICS 8111 | 16 | 2.8% | |
| 6 | Traveler AccommodationNAICS 7211 | 14 | 2.4% | |
| 7 | Personal Care ServicesNAICS 8121 | 14 | 2.4% | |
| 8 | Miscellaneous Durable Goods Merchant WholesalersNAICS 4239 | 13 | 2.2% | |
| 9 | Other Specialty Trade ContractorsNAICS 2389 | 13 | 2.2% | |
| 10 | Outpatient Care CentersNAICS 6214 | 12 | 2.1% |
Approval sizes
- $50,000 or less7.4%43
- $50,001 to $150,00017.4%101
- $150,001 to $350,00017.6%102
- $350,001 to $1 million26.5%154
- $1 million to $2 million17.2%100
- Over $2 million13.9%81
Loan terms
- 5 years or less1.4%8
- Over 5 to 10 years71.4%415
- Over 10 to 20 years9.3%54
- Over 20 years17.9%104
Age of the businesses
- Existing, more than 2 years old27.5%160
- New business, 2 years or less10.8%63
- Startup, loan funds will open the business24.1%140
- Change of ownership37.5%218
SBA processing method
| # | Method | Approvals | Share | |
|---|---|---|---|---|
| 1 | Preferred Lenders Program | 384 | 66.1% | |
| 2 | SBA Express Program | 179 | 30.8% | |
| 3 | 7a General | 15 | 2.6% | |
| 4 | International Trade Loans | 3 | 0.5% |
Franchise share
154 of 581 approvals in FY2021–FY2025 (26.5%) carried an SBA franchise code; across the 7(a) program the share is 11.5%.
| # | Franchise brand | Approvals | Share | |
|---|---|---|---|---|
| 1 | The Goddard School | 28 | 4.8% | |
| 2 | Kiddie Academy | 16 | 2.8% | |
| 3 | Pet Supplies Plus | 10 | 1.7% | |
| 4 | Merry Maids | 10 | 1.7% | |
| 5 | Marco's Pizza | 10 | 1.7% | |
| 6 | Primrose Schools | 9 | 1.5% | |
| 7 | American Family Care | 9 | 1.5% | |
| 8 | The Learning Experience | 5 | 0.9% |
Questions and answers
How many SBA loans does Customers Bank make?
SBA approved 50 7(a) loans through Customers Bank in FY2025, worth $48.2M, and 581 over FY2021 to FY2025. That ranks 65th of 2,184 active 7(a) lenders by number of approvals.
How large are Customers Bank's typical SBA loans?
The median 7(a) approval in FY2021 to FY2025 was $500K and the average $918K. The program-wide median was $190K.
What is Customers Bank's charge-off rate?
Of 681 disbursed loans approved in FY2010 to FY2021, SBA records 46 as charged off (6.8%), 451 as paid in full and 184 still outstanding; the 7(a) program figure for the same approval years is 6.6%, so the rate here is close to it. Loans are listed under the lender that holds them today, so the figure includes loans taken over from other lenders. Status is as recorded by SBA on 30 Jun 2026.
Which industries does Customers Bank lend to most?
By number of approvals in FY2021 to FY2025: child day care services (71); restaurants and other eating places (47); services to buildings and dwellings (33); building equipment contractors (20).
Where does Customers Bank make SBA loans?
In 42 states and territories. Florida 107, California 66, Texas 50, New Jersey 45, Pennsylvania 39. In Florida it accounts for 0.5% of all 7(a) approvals.
Is Customers Bank's SBA lending rising?
Approvals in the three latest complete fiscal years total 263, against 395 in the three before: falling (-33%).
Where does this data come from?
From the Small Business Administration's 7(a) and 504 FOIA loan files, as of 30 Jun 2026. Borrower names and addresses in those files are discarded when the files are read and appear nowhere on this site.
About these figures
Figures are totals of the Small Business Administration's 7(a) and 504 FOIA loan files, data through 30 Jun 2026. SBA updates the files quarterly. Counts are loan approvals, including approvals later cancelled; the five-year window is FY2021–FY2025, the five latest complete fiscal years. Charge-off rates use only loans approved in FY2010–FY2021, at least five fiscal years ago, and count disbursed loans SBA records as charged off. Loans are listed under the lender they are assigned to today. Dollar figures behind fewer than three approvals are not shown, and no borrower is named anywhere on this site.Methodology · Report an error